Privacy Policy

FirstHand Care, Inc. (“FirstHand Care,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to information collected through our website, our contact and referral forms, and our text messaging and other communications.

Information We Collect

We may collect the following information when you choose to provide it:

• Contact details you submit through our forms, such as your name, phone number, email address, and the county or location you are inquiring about.
• Information about the participant, services requested, waiver or program, preferred start date, case manager or support broker, and any additional details you share in a referral or inquiry.
• Employment inquiry information you submit through our Careers page, such as your name, contact information, position of interest, availability, and experience.
• Basic technical information your browser provides automatically, such as your IP address, which we use to help keep our forms secure.

How We Use Information

We use the information we collect to:

• Respond to your inquiries, referrals, and requests for services or employment.
• Coordinate and provide community-based and Medicaid waiver services.
• Communicate with you by phone, email, or text message about your inquiry and the services you request.
• Operate, maintain, and improve our website and protect it from abuse.
• Comply with applicable legal, regulatory, and program requirements.

How We Share Information

We do not sell your personal information. We may share information only as needed to provide services and operate our organization — for example, with members of your support team where appropriate, with service providers who help us run our website and communications, or when required by law.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories stated in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text Messaging (SMS)

If you opt in to receive text messages from FirstHand Care, we will use your phone number only to send messages related to your inquiry and the services you request. Your opt-in and consent to receive text messages are never shared with third parties or affiliates. You can opt out at any time by replying STOP, and you can reply HELP for assistance. Message and data rates may apply, and message frequency varies. For more detail, please see our SMS Terms and Conditions.

Data Security

We take reasonable measures to protect the information you share with us. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may choose not to provide certain information, though this may limit our ability to respond to your request. You can opt out of text messages at any time as described above. To ask a question about your information, contact us using the details below.

Children’s Privacy

Our website is intended for use by adults seeking services and information. We do not knowingly collect personal information directly from children through our website.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or your information, please contact us:

FirstHand Care, Inc.
2224 Young Dr., Lexington, KY 40505
Phone: 859-880-6937
Email: firsthandcareky@gmail.com
Or use our Contact page.