SMS Terms and Conditions

These SMS Terms and Conditions govern the text messaging program offered by FirstHand Care (“FirstHand Care,” “we,” “us,” or “our”). By opting in to receive text messages from FirstHand Care, you agree to these terms.

Program Description

When you opt in, FirstHand Care may send you messages related to your inquiry and the services you request, such as replies from our team, service coordination, and appointment or scheduling information. We send these messages to the phone number you provide, and only after you have given your consent.

Message Frequency

Message frequency varies. You will receive messages based on your interactions with us and the services you request.

Message and Data Rates

Message and data rates may apply. These charges are set by your mobile carrier and are your responsibility. FirstHand Care does not charge for the text messages themselves.

How to Opt Out

You can cancel the SMS service at any time by replying STOP to any message you receive from us. After you reply STOP, we will send you one message to confirm that you have been unsubscribed, and you will no longer receive text messages from us. To rejoin, you can opt in again at any time.

How to Get Help

If you need assistance, reply HELP to any message, or contact us directly at 859-880-6937 or firsthandcareky@gmail.com.

Consent and Privacy

Opting in to text messages is not a condition of receiving services or making any purchase. Your consent and opt-in information are never shared with third parties or affiliates. For more information on how we handle your information, please review our Privacy Policy.

Carriers

Carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice.

Contact

For questions about these SMS Terms and Conditions, contact FirstHand Care at 859-880-6937 or through our Contact page.